The most important asset of all hospitality focused businesses is their guests-(sometimes referred to as clients/customers). The cost to attract them is pricey. Therefore, losing them through ignorance is painful.
Mismanagement of guests is usually triggered by a number of issues such as:
We offer a series of guest service training for employee on-boarding and refresher/up level workshops for seasoned personnel.
Our program is presented in 4 hour modules per series- customized for individual industries- their leadership and guest management teams.
Our 4 hour Leadership workshop series covers:
Our 4 hour staff equipping workshop series covers:
Mismanagement of guests is usually triggered by a number of issues such as:
- An employee arriving to work- totally distracted by disturbing personal situations that occurred and or occurring
- Management criticizing employee negative performances at pre-shift from the day before; adding upon their already disturbed emotions
- Employees not having clarity of Company's vision, core values and culture
- Employees not feeling appreciated
- No effective on-boarding guest training was done.
We offer a series of guest service training for employee on-boarding and refresher/up level workshops for seasoned personnel.
Our program is presented in 4 hour modules per series- customized for individual industries- their leadership and guest management teams.
Our 4 hour Leadership workshop series covers:
- Being clear on your company's vision, mission, core values, culture and the big WHY your business exist.
- Understand the nuances that make a company sizzle
- Understand what it takes to work on your business and not in your business
- How to effectively inspire, motivate and manage staff so that they exceed guest/customer service.
- Creating or up leveling Company's strategic operational plan.
Our 4 hour staff equipping workshop series covers:
- Understanding the vision, mission, core values, culture and the big WHY your business exist.
- Understanding your personal WHY you choose your line of work and Company.
- Learning the key know-hows of delivering beyond expectation guest/customer service.
- How to be thoughtful to co-workers thus inspiring and motivating each other at work.
