STEWARDSHIP MASTERS INTERNATIONAL, INC.
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The most important asset of all hospitality focused businesses is their guests-(sometimes referred to as clients/customers).  The cost to attract them is pricey.  Therefore, losing them through ignorance is painful.  

Mismanagement of guests is usually triggered by a number of issues such as:
  • An employee arriving to work- totally distracted by disturbing personal situations that occurred and or occurring
  • Management criticizing employee negative performances at pre-shift from the day before; adding upon their already disturbed emotions
  • Employees not having clarity of Company's vision, core values and culture
  • Employees not feeling appreciated
  • No effective on-boarding guest training was done. 




Therefore, SMI sees the critical challenge and need to equip and empower guest service personnel to exceed their guests' expectation.

We offer a series of guest service training for employee on-boarding and refresher/up level workshops for seasoned personnel.

Our program is presented in 4 hour modules per series- customized for individual industries- their leadership and guest management teams.

Our 4 hour Leadership workshop series covers:
  • Being clear on your company's vision, mission, core values, culture and the big WHY your business exist.
  • Understand the nuances that make a company sizzle
  • Understand what it takes to work on your business and not in your business
  • How to effectively inspire, motivate and manage staff so that they exceed guest/customer service.
  • Creating or up leveling Company's strategic operational plan.

Our 4 hour staff equipping workshop series covers:
  • Understanding the vision, mission, core values, culture and the big WHY your business exist.
  • Understanding your personal WHY you choose your line of work and Company.
  • Learning the key know-hows of delivering beyond expectation guest/customer service.
  • How to be thoughtful to co-workers thus inspiring and motivating each other at work. 

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Stewardship Masters International, Inc., (abbreviated as SMI) page supports individuals who are working on their character development and strengthening their personal brand.  So doing, allows them to work unsupervised and harmoniously in a highly diversified team environment.

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  • HOME
    • The Founder
    • OUR VALUES
    • OUR VISION | MISSION
  • WHY WE EXIST
    • WHAT WE DO >
      • Our Programs
      • Category
  • CONTACT US
  • RESOURCES
    • GALLERY
    • Affiliate Programs